That is the law
SNAPS DAY 301
10/28/20222 min read
Making the right counsel or decision in leadership is not an easy walk in the park. One must review all 3 sides of the coin, consider unassailable information, and use your values to always do the right thing. Some of the remarkable leadership decisions I witnessed in the BPM industry are:
At the start of the global pandemic, my boss told the Senior Leadership Team: “We do not know what this pandemic is all about or how long this will take but one thing is for sure, not a single Associate will lose their jobs.”
When my boss found out there are thousands of kids who don’t eat daily in one of our beneficiary communities, he told the priest “We shall donate meal packs that will feed 1000 kids daily for 1 year”. This later became 3000 kids fed daily all-year round.
We had a client who always yells at my managers and even me. My boss requested the client to treat our Associates professionally. The client threatened to pull out his business. My boss told him “No! I am the one terminating our business with you if you do not start treating my people with respect!”
*About the photo
This photo was taken right after dad’s last court session last October 12, 2012 when he retired as a Regional Trial Court Judge for the National Capital Region. He was sworn-in as a Judge in 1979 by the highly respected former Chief Justice Fred Ruiz Castro. Our dad handled thousands of critical, sensitive and highly celebrated cases. He was one of the “hokum bitay” (hanging judges) and recognized as the fastest judge to decide on cases because he does not want justice to wait. He even handled 2 other courts because of the lack of judges and still was the fastest to decide on cases. I have personally heard several people question his judgements and he would always so politely yet firmly tell them: “Yan ang batas eh.” (That is the law!).
A new client delayed their launch for about 2 months but we already hired the Associates. Our Asia head office told us to release the Associates and just rehire them later. My boss disagreed and instructed our HR and Finance leaders “the company will pay for their salaries or you can deduct it from my salary. Our Associates will get their salaries no matter what”
Our head office suddenly made an agreement with the client executive of one of my accounts to transfer 100% of Associates to their new captive site. I had 26 Associates who want to stay. I decided to keep the 26 and got escalated by the client executive. My boss stood by me and during the town halls said “For those who decide to transfer…. (with hands clasped together) please, please, please… for whatever reason you decide to come back… please email me. I will personally make sure to welcome you back home”
