Nice to meet you!

As a people-first BPM Leader and Professional Coach, the energy, focus, and HEART-work I put into my diverse Teams resonate back many times over in the form of increased collaboration, game-changing transformation, and increased productivity for all Stakeholders. I am driven and passionate about DEI and my deep sense of purpose to help and care for others; to be successful in their individual journey.

29+ years of professional work experience: I have 18 years of executive experience in the Business Process Outsourcing Industry, in addition to 11 years of leadership journey in the Automotive Industry.

I completed Human Resource Management from De La Salle and a Masters in Business Administration in Ateneo.

I am inspired by my 4 awesome kids and gorgeous wife Prudence.

A passionate, results-driven, and people-oriented leader, who not only brings enthusiasm and dedication to their work but also focuses on achieving tangible outcomes. Driven by their desire to make a positive impact and see success as not only personal achievement but also the growth and development of my people, my team.

Achievements

10+ years of Service Delivery Operations expertise
12+ Transition Projects personally managed while responsible for all projects managed by my Transition Team
53+ new and 30+ organic BPO contracts won with significant involvement across industries & geographies
17, 500+ jobs created across the Philippines, India, & the US
Growth Leaders for 5 new Sites (CamSur, Bicol, Davao, Tarlac, BGC Taguig, Quezon City)
260+ Request for Proposals involvement; served as Lead Solution Architect (25+% win rate)
225+ Executive level client visits & solution presentations managed across the Philippines, India, and the US
90+% Employee Engagement in all the Teams led due to personalized engagement programs, heightened trust & leadership involvement.
92% Unique Volunteerism Rate and 1.8 million touched lives in the community in 2018 alone
Philippine Quality Award (given by PH President GMA) - proposal leader
Successful Covid19 pandemic BCP & protocols implementation resulting to 100% employment and doubled the Site Headcount.

Education

Ateneo Graduate School of Business

Master of Business Administration - Regis Executive MBA, Management
2004-2006

Activities and Societies:

President - Ateneo Graduate School of Business Alumni Association (AGSB-AAI)
2015-2016

Favorite courses during MBA: Strategic Management, Marketing Management, Operations Management, Quantitative Analysis, Human Resource Development & Financial Management

De La Salle - College of Saint Benilde

AB Management, Major in Human Resource Management
1990-1994

Activities and Societies:

Student Council President (1993 - 1994),
Student Council Vice President (1992-1993)
Student Council Grievance Committee Head (1992-1992)
Student Council Legislative Representative (1990-1991)

Jay Palomo - UPS Director for US & Canada CS Operations

Patrick is one High Energy Leader. He is very well respected amongst his peers and direct reports. He delivers results above and beyond the project. He always puts his heart and mind into every strategy and execution, that is why you can always be assured of success in his delivery of his commitments. Sharp, Devisive and Exceptional.

Ace Villarica - Consulting Director, Reflocus

I count Patrick as a major contributor to my professional and personal development. I and all of his direct reports benefited from his experience and from his personal perspective on operations. The people management lessons I've learned from Patrick have proven to be very valuable and useful time and time again.