"It's Everyone's Responsibility"

Leaders develop their Team to be both effective and efficient. They ensure the right results are accomplished in the least amount of effort, time and cost. This sets the stage for automation and digital transformation to make the job easier, faster, and have the highest levels of quality which then results to better customer experience.

As everything around us gets simplified and automated, ensure that your Associates do not lose sight of their responsibility to constantly work as one Team, help fellow Associates succeed, and provide service to the community. They must develop horizontal thinking as oppose to working in silos. The danger of having a siloed mindset is deliberately not caring for anything & anyone that is out-of-scope of their Team. Sloth in the workplace is exploiting processes, structure, and automation by conveniently passing-the-buck to others so they do not have to do any work. Even when they see a potential major problem brewing, they consciously do not care because of the lazy excuse that it is not their department’s responsibility. Associates who demonstrate this kind of work behavior must immediately be coached or given other career options if this negative behavior persists.

*About the photo

The partnership between Service Delivery and Human Resource Team is phenomenal. As early as Solution stage of the relationship with any client, both Teams are already aligned on the Associate profile required to ensure the long-term success of the account. Both Teams plus Training and Quality Teams collaborate during Recruitment stage to ensure the best candidates who are aligned with the organization's core values and the client's requirements are hired. As the account progresses, these Teams conduct a regular loop-back review to ensure the evolution of the account’s support requirements is captured as we continue to hire and onboard more Associates in the program. There is absolutely no “passing of the buck” from anyone to Recruitment if any new hire class has a low Training throughput. Ensuring the success of the Associates in providing global best service to our customers is the responsibility of all Teams.

Meet the awe-inspiring Chief People Champion, Lyn. Her “people first” leadership brand is felt by every Associate in the entire organization. She is hands-on in her approach, her care for every Associate is anchored on the value of malasakit (genuine care), and she empowers her leaders to grow & become HR superheroes. This photo was taken when Lyn and I represented our organization is receiving three awards in the 2022 Asia CEO Awards held in Marriot Grand Ballroom Manila.

#Slothisnotgood #7deadlysins #leadership #partnership #peoplefirst #Lyn

#ONETeam #SNAPS #SageandNotableAdvisesfromPatrickSalazar