Promises Kept Consistently - PKC
SNAPS DAY 321
11/17/20222 min read
Notable leaders understand that the best sales and growth strategy is to have a personalized service culture that is anchored on consistent genuine care (Malasakit in Filipino), compassion (Damayan), community spirit (Bayanihan), and most importantly…. trust (Tiwala).
Core values of any organization remain constant regardless what happens in its environment. Organizations always have a vision that they strive to achieve in a decade or two. They have a grand mission for each of their stakeholders that they aim to fulfill in a year or two. They have business imperatives that they work on to accomplish in a quarter or two.
Inspiring organizations have all those components plus also have a “deep sense of Purpose” which defines their compelling “Why”. This is what keeps them awake at night. This is what they dream about. This electrifies their every heartbeat and keeps them moving forward no matter what hurdles, walls and uncertainties that come their way.
Acting on your purpose is the most beautiful legacy you can give to humanity. When you have found your sense of purpose, cherish it, embrace it, and fight for it. The road ahead will not be easy - it will be bumpy and there will be strong rain, so bring an umbrella with you and move forward. Just like the air we breathe, there is an effort to achieve it but for every struggle, pain and setback it keeps us alive and well. Your grit and determination to succeed will drive you closer to achieving your life’s purpose.
*About the photo
Paul Chuatico started working on his purpose in a small wooden table at the corner of a borrowed office space from one of his dear friends thirty years ago (November 17, 1992). With his trusted friends and his awe-inspiring brother, they created a global organization that has a big heart for their customers and treats each and every customer as family.
Knowledge and personalized care of the very demanding needs of his customers are what sets his organization apart. Whether he meets his customers on the golf course or when jogging around Makati city, he gives the same commitment because no customer is ever too big or too small, each one gets the same Customer Service Promise.
Collaborating with the leadership strengths of his Awesome, Nurturing & Amazing (ANA) Team is his secret sauce in bringing his sense of purpose to life every day. In this photo, you see Paul C with his customers celebrating 30 productive years of “Promises Kept Consistently”
