"Future-proofing People, Process And Technology"

As a leader, invest in constantly enriching your Associates’ profile, competencies, and professional maturity. Influence them to embrace lifelong learning as they build their careers. What got them to where they are now will no longer be enough to keep them in their roles. In the BPM industry, most back office processes are already automated and several Tier 1 customer service & tech support processes are being managed by bots or self-heal options.

Invest in design experience. Optimize machine learning and automation in enhancing the end-to-end processes, tools and apps of your clients used by your Associates. Provide tools and upgrades for your clients for free aside from just human capital to increase the stickiness of the relationship.

Obsess in your digital transformation strategy. Make it trailblazing so you help your clients become #1 in their industry. How your organization uses data and technology to bring your clients’ products and services closest to their customers is the new measure of success.

*About the photo

When the millennials took center stage, organizations changed HR policies and work environments. As the Zoomers started stretching their wings, Covid-19 pandemic struck which changed the entire landscape of the world across all policies, industries, products and services.

Imagine how the needs & wants of the upcoming Alpha generation affect the world stage.

This is my grand daughter Avree wearing her favorite shirt. She is from generation ALPHA who I predict will “always learn, progress & harness automation”.

She turns 2 years old today and we are celebrating it in Zoobic to see Alex, Marty, Melman and Gloria in person! I think she got her lovely eyes from me. Happy birthday, Avree!!!!! “Yoyo Labuuu!!!”

#leadership #designexperience #generationAlpha #futureproof #avree #yoyo #Labu

#ONETeam #SNAPS #SageandNotableAdvisesfromPatrickSalazar