"The CuRe"

Customer Experience is the most important ingredient for growth of any organization. Associate Experience is the most important ingredient to ensure global best customer experience is delivered consistently. Why? Because happy Associates equals happy customers. So when you have poor NPS… I recommend that you place your Associate Satisfaction feedback under the microscope. Create an interdepartmental Team who is tasked to identify which items can be resolved ASAP (low hanging fruits), those that need more time to resolve (create project Teams), and, report back to the Associates… those that cannot be resolved or provided by the organization. Your Associates will appreciate your ownership, action and transparency.

*About the video

CuRe’s Associate Engagement scores are consistently in the very high 90s or 100%. There is extreme trust and sense of family in this high performing Team. The outcome is consistent impressive NPS. They have proactively stretched their goals multiple times and still remains higher than the enterprise.

#CuRe #malasakit #leadership

#ONETeam #SNAPS #SageandNotableAdvisesfromPatrickSalazar

I know the heart, competencies and aspirations of each and every leader in this Team. I am happy to take on any tough project with any of these leaders anytime.

Meanwhile, I remember this imprumptu leadership dance video like it was yesterday. During one of our quarterly leadership summits, I realized all my leaders are complete so we decided to do something fun together. Everyone joined the dance including our 2 pregnant super leaders.