"No"

#dotherightthing

#ONETeam #SNAPS #SageandNotableAdvisesfromPatrickSalazar

I say NO to inappropriate client requests. It RARELY happens, but it does. Here are a few examples from my last 17 years in the BPM industry:

I had a vendor manager who sits in one of my financial services accounts and I found out he is dating one of my frontline associates. I told him I will transfer the staff to my other account but he refused. Instead, he instructed me to promote her to a QA coz he said she is great and that he is my client so I should comply. I brought this to the attention of my client executive and the VM was immediately recalled back to their country.

During a surprise visit of my client executive from one of my product support accounts, we had a breakfast meeting in Circles cafe in his hotel. Later, we both saw his Trainer and my Trainer arrive and seem to come down from the hotel because they were both wearing hotel slippers. We both confronted these employees and let both our HR departments handle the situation accordingly.

The company is responsible for the hotel and accommodations of a client personnel for one of my communications accounts. I noticed the hotel bills are unusually high on weekends. I politely asked my client coz the hotel staff informed me he has several guests on weekends. My client said those are his “colleagues” assigned to another vendor and they have important meetings on weekends. One day, one of his “colleagues” filed a complain at the local police station. He asked help from our company. I told him since he said these are his colleagues, I already informed his boss to send their legal team from their country to help him.

When I compare notes with my peers in the industry they tell me these things also happen in their organization, they tolerate it and don’t report it. I told them it’s our responsibility to report it. We must always do the right thing…. period.

*About the photo

When my daughter, Tres, was in first grade, she was an active Girl Scout in their school. The Vision of the Girl Scouts of the Philippines is for Filipino girls and young women to be God-loving, patriotic, progressive, dynamic, and proactive.

They do the right thing especially when no one is watching.