Gangnam Style

#gangnamstyle

#ONETeam #SNAPS #SageandNotableAdvisesfromPatrickSalazar

One of the things I learned when you manage high end brands as clients is that there is no such thing as learning curve. The NPS target of 60 or 70 is a requirement from Day 1 out of process training along with all the other metrics plus more… Hence the overall approach from recruitment & HR, training & quality, service delivery & transformation and client relations must be higher than top notch!

My request to our friends from Sales and Business Development across the BPM industry is to refrain from pressuring your Solutions and Delivery Team to reduce the price point lower than the reality of the solution & transformation we want to provide. We want to provide a competitive price and not a cheap price.

When high end brand clients ask for the cheapest price point, it generally means they are just conducting a research study and not really in the buying mode. This is the opportunity to showcase how we are able to align to their strategic business imperatives, and, demonstrate how we can change the game in supporting their ever evolving brand & customers of the future. When high end brand clients are truly in the buying mode, they know exactly what they need and want and are willing to pay for the services of the vendor partner who understands and can influence their industry, customers and pain points.

Through the years, what I notice is that whenever the Sales & Business Development folks force to lower the price point for high end brand clients, we always lose. It is because the price is too low the clients think we do not know what we are saying.

*About the photo

This is my jumping Patrick pose in the high-end neighborhood of Gangnam-gu District during our family vacation in Seoul, Korea.